Refer to our Terms and Conditions for more information.

Faulty or damaged goods

We make every effort to provide you with high quality products. if you are not satisfied then please email us help@cherrytreepaints.co.uk and provide us with full details of your concern. Alternatively, you can call us on 01392 927190.

Cancelling and Returning Goods if you change your mind

If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once you have received your order from us, and ends 14 days after you have received your items.

To cancel your order please contact us by one of the following methods:-

Email: help@cherrytreepaints.co.uk
Telephone: 01392 927190
Write: Cherry Tree Paints, Unit 1 Dunchideock Barton, Exeter, EX2 9UA

We may ask you why you have chosen to cancel and may use any answers you provide to improve our goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

Please also note that you may lose your legal right to cancel in the following circumstances:

Our liquid products are sent out with a tamper proof seal, we are unable to accept returns on any products where the seals have been broken, as we are unable to confirm whether the product has been contaminated. All goods must be in a resalable condition in their original packaging and completely undamaged.